AI Impact Layer · For your processes
Routine goes to the agents. Decisions stay with your team.
Agents capture orders, create quotes, maintain master data and prepare reports, within your rules. Your team takes care of exceptions, customers and decisions.
The starting point
Every company runs transactions that look the same every day and still need a person. Agents take them over as soon as process, system access and data fit together.
Orders arrive by email, PDF or phone and are entered into the ERP by hand. Quotes are put together from templates, price lists and follow-up questions. A pilot speeds up one step, the process stays the same.
Solution: Agentic process
We redesign the process across departments: which steps does the agent take over, where does a person review and approve? We start with the transaction that shows impact fastest.
As long as someone transfers the agent’s output into the system by hand, the relief stays small. To do real work, the agent needs access to ERP, shop and internal services.
Solution: Access to your systems
Through MCP servers, agents reach ERP, shop, PIM and internal services, with clear permissions, logging and approvals.
Products, prices and customers sit in ERP, PIM and spreadsheets, each source with its own truth. An agent built on top of them works with half the knowledge.
Solution: One data foundation
We harmonize the data the process needs, with consistent definitions for customer, product and price. Your agents work with the full picture.
The agent takes over the routine. The decision stays with your team.
Use cases
Every agent is assigned to a value lever. For agents for your processes, that lever is operating costs, measured as cost and lead time per transaction.
The agent reads orders from email, PDF or portal, checks them against terms and stock and creates the order in the ERP. For quotes, it compiles line items, prices and delivery times. Your sales team reviews and approves.
Result: lower cost per order and faster answers for your customers.
The agent fills in missing attributes, finds contradictions between sources and drafts product copy from PIM data, even for ranges with tens of thousands of items in several languages. Your editorial team approves.
Result: new items on sale sooner, less maintenance effort per item.
The agent prepares campaigns and placements, compiles weekly reports and flags what deviates from plan. Your team starts with the result instead of the research.
Result: more campaigns and analyses with the same team.
Measured by cost per transaction.
We record cost and lead time per transaction before the start. Afterwards, your reporting shows what the agents save net of their own costs. What doesn't work, we adjust or switch off.
References
Agents need a platform that exposes orders, assortment and inventory through interfaces. The Witt Group replaced maintenance-heavy custom builds with one shared platform for its 20 shops. That lowers operating effort and creates the access on which agents for orders and master data can build.
FAQ
Transactions that occur often, follow clear rules and rely on existing data, such as order entry, quotes or master data maintenance. What matters is that an error can be corrected before it causes damage. In the Impact Check, we identify the transaction that shows impact fastest.
It passes them to your team with a suggestion and flags where it is uncertain. Your team decides. The corrections feed into the agent's rules and test cases. You set how strict this threshold is.
With the ones that carry the process today, such as the email inbox, ERP, PIM, shop or portal. It reads and writes there through interfaces and MCP servers, with exactly the permissions its task requires.
For exceptions, customers and decisions. Routine goes to the agent, the expert work stays with your people. That way, order volume can grow without the team having to grow at the same rate.
They review and approve, the agent does the typing. At first, it proposes every transaction. As confidence grows, it books standard cases on its own within approved limits. Your team sets the pace.
In two weeks and at a fixed price, we assess your processes, identify the transaction with the fastest impact and design the blueprint for your first agent.
We look forward to your enquiry.
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